Verint Speech Analytics

Verint's Carmit DiAndrea, vice president, portfolio market strategy, voice of the customer, will participate in a SpeechTech roundtable webinar called "New Uses for Speech Analytics," on February 14 at 2 p.m. ET. Artificial intelligence and machine learning are transforming many industries and technologies -- speech analytics included.

Verint speech analytics. With Verint Speech Analytics, you can turn captured interactions into actionable intelligence for your entire enterprise. Now You Can: Gain insight from recorded calls to help reduce costs and improve products, processes, competitive advantage, and the overall customer experience. Our cloud speech analytics solution can transcribe and analyze 100 percent of recorded calls to reveal rising trends and areas of opportunity or concern. By combining the solution with Verint Text Analytics, you can add insights from text-based channels, such as chat, email, and social media for a comprehensive view of the customer across voice. Verint introduces advanced speech transcription, search and analysis capabilities for the financial trading industry. Our AI-driven solutions combine machine learning and speech recognition with tailored financial language models to glean words and phrases of interest from complex, noisy communication streams with higher accuracy than other transcription engines. Download the whitepaper "Speech Analytics Transcription Accuracy" to understand Verint's speech transcription and categorization accuracy in more detail, including going beyond transcription accuracy with conversation analytics and detecting emotion and sentiment.

Customers can take advantage of the advanced capabilities in Verint Speech Analytics by first identifying and understanding patterns of behavior and improvement opportunities, then prioritizing what needs to happen next, and finally leveraging that knowledge to quickly create guidance rules for real-time speech analytics. And, the addition of. Verint Speech Analytics capitalizes on semantic intelligence and over 70 patented technologies to provide a deeper understanding of the meaning and context used in conversations. You can search for an unlimited number of terms by keyword, phrase, or business category — even zero in on emotional How speech analytics helped Navy Federal categorize calls by product and issue type ;. He was a finalist for SWPP’s Workforce Planning Professional of the Year in 2013, and was a winner of a Verint Engage Global Customer Award for Optimizing the Workforce in 2017. Ryan Hollenbeck Not surprisingly, if there is a language barrier or heavy accent that many callers have trouble understanding, it can produce customer satisfaction problems. Allianz needed a way to address that issue--and turned to Verint. Read the Speech Technology magazine article for more.

Admiral’s use of Verint’s Speech Analytics began in an effort to better understand its customers’ needs and their reason for contacting the company. By combining Speech Analytics with Call Recording and Quality Management, the business has seen the following results: Achieved resource savings by automating smarter insights from customer calls Speech Analytics. Highly diversified financial services provider BMO Financial Group, whose North American contact center handles 23 million customer interactions a year, uses Verint Speech Analytics to analyze calls and reveal insights to improve products, processes, and, customer service – helping it achieve its vision of delivering a great. Verint’s Daniel Ziv, Vice President, Speech and Text Analytics, Global Product Strategy, will dig into these insights at 2 p.m. ET. Speech analytics tools have provided invaluable insights, helping leading organizations manage the changing reality by analyzing the vast amounts of unstructured information pouring into contact centers. Filed under - Technology, Nexidia, Speech Analytics, Verint Most companies start in the wrong place and ask what they can do with speech analytics. What they should be asking, of course, is what do they need to know about the conversations they’re having with their customers, what intelligence is there in those conversations and what’s the.

Verint Speech Analytics can transcribe and analyze 100 percent of your recorded calls to help surface valuable intelligence. The solution can automatically discover and analyze words, phrases, categories and themes spoken during calls to reveal rising trends and areas of opportunity or concern. Verint Speech Analytics kan 100 procent van uw opgenomen gesprekken transcriberen en analyseren en er waardevolle data uit halen. De oplossing kan automatisch woorden, zinnen, besproken categorieën en thema’s in gesprekken ontdekken en analyseren om trends, kansen en mogelijke problemen aan het licht te brengen. Verint Speech Analytics (16) 4.1 out of 5. Save to list. Saved. Verint Speech Analytics enables you to transcribe and analyze millions of calls to discover customer insights and improve contact center performance. Read Verint Speech Analytics Reviews. Get a quote. Genesys Engage (385) 4.3 out of 5. Speech Analytics: Lower Costs. Improve CX. Verint Speech Analytics can transcribe and analyze 100 percent of your recorded calls to help surface valuable intelligence. The solution automatically discovers and analyzes words, phrases, categories and themes spoken during calls to reveal rising trends and areas of opportunity or concern.

With Verint, this challenge is eliminated. As the customer describes his or her issue, Verint Real-Time Speech Analytics automatically searches the knowledge base and brings relevant content to the call center agent’s desktop. Verint Customer Success eBook. Transforming the Contact Center into an Enterprise Change Agent: Four ways speech analytics drives actionable insights. Download the eBook; Speech Analytics Edition. Listen to the rich and thought-provoking conversation with our panel of speech analytics experts who share insights and best practices. View on-demand Speech analytics is a key part of Transformco’s strategy. The company launched Verint in 2016 with 150 speech categories in their library to enable nationwide sales operations. Kendra King, Director of Quality and Performance Management for Transformco, hosted a session at Verint Virtual to share tips on effective ways to display speech data. Verint’s Speech Analytics Cloud QuickStart is a rapid, cloud-based deployment that can help you formulate data-driven responses to customer concerns, update agents, and surface real-time insights. Key features include: Out-of-the-box categories and reports to help reduce customer effort and enhance usability;

Verint Speech Analytics. Delivers big data analytics for analyzing and categorizing call recordings according to each organization’s challenges and objectives, and to proactively identify rising trends and the root causes driving customer queries.